Customer Portal
Your workspace for managed connectivity.
The Zapa customer portal centralizes quote requests, service tickets, project activity, documentation, billing, and site records for approved service accounts.
The Zapa customer portal is available to approved service accounts and is designed to centralize support, documentation, billing, and project activity.
Portal Modules
One place to manage the entire relationship
Instead of scattered emails, vendor notes, provider tickets, hardware records, and undocumented networks, the portal gives customers one place to manage their relationship with Zapa.
Quote requests
Submit and track new quote requests in one place.
Service requests
Open new service and change requests for your sites.
Support tickets
Track issues and updates with your account team.
Project status
Follow installations and projects through handoff.
Installation scheduling
Coordinate install windows and visits.
Technician visit records
See onsite work history and outcomes.
Network documentation
Access diagrams, configurations, and records.
Site records
Connectivity and service details per location.
Device records
Review managed devices and equipment.
Provider details
Carrier accounts and circuit information.
Hardware inventory
Track procured and installed hardware.
Billing
Review invoices and manage payment details.
Service history
A complete record of past work and changes.
Security documents
Access security records and documentation.
Account contacts
Manage authorized contacts for your account.
A customer operating workspace for managed connectivity
Zapa is building a single, account-based workspace so customers can see project status, documented installations, vendor-neutral records, and service history in one secure place — not scattered across inboxes and providers.