Zapa Networks ("Zapa," "we," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the connectivity and managed services we provide.
1. Information You Provide
We collect information you provide directly, including quote request details, service request details, contact information, and billing-related information.
When you create a portal account or contact support, we collect the information needed to set up access and respond to your requests.
2. Site and Service Information
To deliver and maintain connectivity, we collect site and device information, network and configuration details, support history, and records related to installations and service visits.
We also collect customer portal usage information to operate the portal and improve the experience.
3. Cookies and Analytics
Our website uses essential cookies to function and analytics cookies to understand usage. For details and choices, see our Cookie Policy.
4. How We Use Information
We use your information to provide, maintain, and improve our services; to respond to quote and service requests and support tickets; to coordinate installations; to manage billing; and to communicate with you about your account.
We use service and network data to monitor performance, detect and resolve issues, document environments, and strengthen the security of the infrastructure we manage on your behalf.
5. Service Partners
We do not sell your personal information. We share information with carriers, hardware suppliers, technician partners, and trusted service providers only as needed to deliver and support your services.
We may disclose information when required by law, to protect our rights and the safety of others, or in connection with a business transfer.
6. Data Protection
We apply administrative, technical, and access-control safeguards designed to protect your information. No method of transmission or storage is completely secure, but we work to protect the data we hold and to limit access to it.
7. Your Choices
You may request access to, correction of, or deletion of your personal information, subject to legal and contractual limits. You can also manage cookie preferences through your browser. To make a request, contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated date, and material changes will be communicated where appropriate.
Questions about this policy? Contact Zapa Networks at legal@zapanetworks.com.