Security & Trust
Security and trust built into managed connectivity.
Zapa Networks designs, installs, documents, and supports connectivity environments with security, access control, resilience, and accountability in mind.
Security-First Service Delivery
Security planned as part of the connectivity layer
Zapa treats security as part of the connectivity layer, not as a separate afterthought. Internet, Wi-Fi, firewalls, devices, cloud access, backups, and support are planned together so customer environments are easier to manage, document, and improve.
- Secure network design
- Firewall configuration
- MFA recommendations
- Endpoint protection coordination
- Password manager recommendations
- Backup resilience planning
- Admin access control
- Documentation and handoff
Access And Account Controls
Privileged access handled with discipline
Access to customer environments is approached with least-privilege practices and clear documentation, scaled to what each engagement actually requires.
Least-privilege access
Access is scoped to what a role and task require, and nothing more.
Account-based access
Work is performed through identifiable accounts rather than shared credentials where practical.
Role-aware permissions
Permissions reflect responsibilities across customer environments.
Admin access documentation
Administrative access is recorded as part of the environment's records.
Customer-approved access
Sensitive access is coordinated with customer approval where practical.
Offboarding support
Support for removing access when staff or vendors change.
Password manager recommendations
Guidance on adopting password managers for safer credentials.
MFA implementation support
Help implementing multi-factor authentication across accounts.
Network Documentation Standard
Documentation included with managed installations
Documentation is a core Zapa differentiator. Every managed installation aims to leave you with a clear, durable record of your environment — not tribal knowledge locked inside one technician's head.
- Site summary
- Service address
- Internet provider details
- Equipment list
- Network map
- Wi-Fi configuration records
- Firewall notes
- Admin access records
- Support plan details
- Technician visit notes
- Service history
- Future upgrade recommendations
Field Technician Trust Model
Vetted U.S. technician partners, coordinated responsibly
Zapa coordinates vetted U.S. technician partners for eligible installation and onsite support projects. Technician availability depends on market, project scope, licensing, required equipment, and scheduling.
Vetted U.S. technician partners
Onsite work is performed by reviewed, U.S.-based technician partners.
Licensed and insured where required
Technicians carry licensing and insurance where the work requires it.
Scope-based assignment
Technicians are matched to projects based on scope and required skills.
Same-day or next-day dispatch
Faster dispatch is available in select markets, where coverage allows.
Documentation after visits
Visits are documented and added to your environment records.
Zapa-branded field service
Direct Zapa-branded field service is a roadmap item that will expand over time.
Vendor-Neutral Architecture
Recommendations based on your needs, not lock-in
Zapa recommends hardware, carriers, software, and cloud tools based on customer needs, site requirements, budget, reliability, supportability, and long-term manageability.
- Vendor-neutral recommendations
- Hardware procurement
- Carrier comparison
- Cloud tool support
- Multi-vendor coordination
- Avoiding unnecessary lock-in
Backup And Resilience Planning
Practical resilience for real environments
Resilience planning focuses on reducing downtime risk and recovering quickly. This is practical resilience planning, not a guarantee of uninterrupted uptime.
Backup internet / failover
Secondary connectivity and failover where it matters most.
Cloud backup
Coordinating backup of critical data to the cloud.
Device backup coordination
Helping ensure key devices are backed up and recoverable.
Disaster recovery planning
Planning for how systems come back after disruption.
Business continuity support
Reducing the operational impact of outages and incidents.
Power and network dependency review
Reviewing power and network dependencies that affect uptime.
Customer Data Handling
Customer records handled with care and access control
Zapa handles customer information, site details, support records, documentation, and service history with care and access control. Records are used to deliver service, coordinate support, document environments, and improve reliability.
- Service request data
- Site and device records
- Billing and contact records
- Network documentation
- Support history
- Access-limited records
- Customer portal records
Incident Response Coordination
Coordinated incident support, with honest limits
Zapa can help coordinate incident response activities for eligible customers, including triage, provider coordination, containment support, documentation, and referrals to specialized incident response partners where needed. Zapa is not a full incident response firm.
Security concern intake
A clear path to report and escalate a suspected security issue.
Urgency triage
Assessing severity and prioritizing the right response.
Account and access review
Reviewing accounts and access during an active concern.
Firewall and endpoint review
Checking firewall and endpoint posture as part of triage.
Backup and recovery coordination
Coordinating recovery from backups where appropriate.
Specialist partner referral
Referral to specialized incident response partners where needed.
Compliance Readiness Roadmap
Compliance readiness roadmap.
Zapa is building its operations with enterprise, government, and regulated customers in mind. Certifications and formal compliance programs are represented only when completed.
- SOC 2 readiness
- ISO 27001 readiness
- CMMC readiness
- Security policy development
- Access control practices
- Vendor and technician partner review
- Documentation standards
- Incident handling procedures
- Customer data handling procedures
- Internal audit readiness
Readiness roadmap items are not certification claims. Zapa will only represent certifications once they are completed and verified.
Legal And Service Policies
The documents that govern our relationship
Trust is earned through clarity. These policies explain exactly how Zapa operates, what we commit to, and what governs our services.
FAQ
Trust questions, answered carefully
Is Zapa available nationwide?
Zapa is headquartered in San Francisco and available in select U.S. markets. Coverage and technician availability vary by location and project scope.
Does Zapa own internet infrastructure?
No. Zapa does not currently own fiber or internet infrastructure. Owned infrastructure is a long-term roadmap item. Today, Zapa sources, installs, secures, and manages connectivity using carrier and vendor partners.
Does Zapa provide internet directly?
Zapa coordinates and manages internet service through carrier partners, then installs, secures, documents, and supports it. Service availability depends on the providers serving each address.
Does Zapa use technician partners?
Yes. Zapa coordinates vetted U.S. technician partners for eligible installation and onsite support projects. Availability depends on market, scope, licensing, equipment, and scheduling.
Is Zapa licensed and insured?
Zapa coordinates technicians who are licensed and insured where the work requires it. Specific licensing and permitting depend on the jurisdiction and project.
Does Zapa provide cybersecurity?
Zapa provides compliance-aware, security-first service delivery, including secure network design, firewall configuration, MFA and endpoint coordination, and incident response coordination. Zapa is not a standalone incident response firm.
Is Zapa SOC 2 certified?
No. SOC 2, ISO 27001, and CMMC are readiness roadmap goals. Zapa does not represent these as completed certifications and will only do so once they are completed and verified.
Does Zapa support government customers?
Zapa supports public-sector inquiries with documented, compliance-aware service delivery. Zapa does not claim existing government contracts unless explicitly stated.
Does Zapa offer 24/7 support?
Zapa offers 24/7 support for eligible service accounts. Onsite dispatch timing depends on market coverage, with same-day or next-day dispatch where available.
What happens after a technician visit?
Visits are documented and added to your environment records, including work performed, configuration notes, and any recommended follow-up.
Does Zapa document installations?
Yes. Documentation is included with managed installations, covering site details, equipment, network maps, Wi-Fi and firewall records, access records, and service history.
Have a security or trust question?
Security documentation is available on request. Tell us about your environment and Zapa will walk through how our practices apply.