Managed IT
Managed IT support for the way modern teams work.
Zapa supports users, devices, accounts, cloud tools, and everyday technology operations for businesses and households.
Technology should help your team, not slow it down. Zapa keeps devices, accounts, and software working so people can do their jobs.
We manage the full lifecycle, onboarding new hires, provisioning and securing Mac and Windows devices, administering your cloud platforms, patching software, and answering tickets fast. When something breaks, your team reaches real people who fix it, remotely or on site.
Who It's For
Built for the places that depend on uptime
- Small businesses
- Offices
- Growing startups
- Distributed teams
- Professional firms
- Companies without IT staff
- Households needing real support
What Zapa Manages
Everything Zapa manages for IT
24/7 support
Around-the-clock helpdesk by phone, email, and chat from a U.S.-based team.
Mac and Windows support
First-class support for mixed fleets, not just one operating system.
Device setup
Laptops, desktops, and mobile devices provisioned, secured, and kept current.
Employee onboarding
New hires get working accounts and gear on day one.
Employee offboarding
Departures are secured cleanly, with access revoked and devices recovered.
Microsoft 365
Accounts, mailboxes, security, and licensing managed across your tenant.
Google Workspace
User, email, and policy administration for Workspace organizations.
Account administration
User and access management across the tools your team relies on.
Backup support
Coverage for devices and cloud data so nothing critical is left unprotected.
Remote and onsite support
Most issues solved remotely, with technician dispatch where hands are needed.
Problems Solved
The connectivity headaches Zapa removes
If any of these sound familiar, Zapa can take them off your plate.
- Slow support that leaves people stuck
- Employee onboarding delays on day one
- Password and access issues
- Device setup problems and inconsistent configuration
- Unmanaged laptops with no oversight
- Email and workspace problems
- No documentation of accounts and devices
- No reliable IT partner to call
A real IT department, without the overhead
Get the coverage of an in-house team with the consistency and scale of a managed partner.
- Single point of contact for every technology question
- Documented asset inventory and account directory
- Standardized device setup for security and consistency
- Clear service levels with measurable response times
- Quarterly reviews to plan and budget ahead
Recommended Starting Point
Managed IT Readiness Review
Zapa reviews your team, devices, accounts, and tools, then proposes a managed IT plan sized to how you actually work.
What's included
- Team size and device inventory review
- Cloud platform and account review
- Onboarding and offboarding process review
- Backup and security gap check
- Support model and service level recommendation
- Quote for ongoing managed IT
Security & Documentation
Zapa standardizes and documents device setup, account access, and onboarding/offboarding so security stays consistent, and integrates backup and endpoint protection so the everyday IT layer is protected, not just functional.
Related Services
Part of one managed connectivity model
Zapa connects this service to the rest of your infrastructure, so one company stays accountable for the whole stack.
FAQ
Questions customers ask
Does Zapa support both Mac and Windows?
Yes. Zapa provides first-class support for mixed fleets, including Mac, Windows, and mobile devices.
Does Zapa provide 24/7 support?
Yes. Managed IT includes around-the-clock helpdesk access by phone, email, and chat, with remote and on-site help where available.
Can Zapa handle employee onboarding and offboarding?
Yes. We provision accounts and devices for new hires and securely revoke access and recover equipment when people leave.
Does Zapa manage Microsoft 365 and Google Workspace?
Yes. We administer accounts, mailboxes, security, licensing, and policies across both platforms.
Do we need an in-house IT person too?
Not necessarily. Zapa can act as your complete IT function, or work alongside an internal team to extend coverage.
Get Managed IT Support
Tell us about your team size and tools. Zapa will propose a managed IT plan tailored to how you work.