FAQ
Answers about Zapa Networks.
Clear answers to the questions customers ask most about managed connectivity, availability, services, and how Zapa works. For certifications, we only claim what is completed and verified.
FAQ
General questions
What does Zapa Networks do?
Zapa is a managed connectivity company. We coordinate internet, networks, cybersecurity, cloud access, hardware, installation, documentation, and support through one accountable relationship.
Is Zapa an internet provider?
No. Zapa is not a carrier and does not own internet infrastructure. We source and coordinate internet on your behalf, then manage everything built on top of it.
Does Zapa provide internet directly?
Zapa does not sell its own internet circuits. We help you select the right provider, coordinate installation, and manage the network, security, and support around the connection.
Can Zapa work with my current internet provider?
Yes. In many cases Zapa can manage the network, Wi-Fi, security, and support on top of an existing connection, and help coordinate provider support when issues arise.
Where is Zapa available?
Zapa is headquartered in San Francisco and available in select U.S. markets. Availability depends on your location, site conditions, carrier coverage, and technician availability, confirmed during the quote process.
Is Zapa headquartered in San Francisco?
Yes. Zapa Networks is headquartered in San Francisco and is launching with a focus on San Francisco and select U.S. markets.
Does Zapa serve homes?
Yes. Zapa provides premium home internet, whole-home Wi-Fi, smart home networking, home office setup, and remote support for eligible households.
Does Zapa serve small businesses?
Yes. Small businesses are a core focus. Zapa coordinates internet, networks, security, hardware, installation, and support so owners do not have to juggle multiple vendors.
Does Zapa serve government customers?
Zapa supports public-sector connectivity needs such as municipal connectivity, school networks, and broadband project support, with attention to documentation and compliance readiness.
How do I get a quote?
Use the Get a Quote page to tell us what you need connected, installed, secured, or supported. Because every environment is different, Zapa works from custom quotes rather than fixed packages.
FAQ
Business Internet questions
Can Zapa help me choose a business internet provider?
Yes. Zapa compares available carriers at your address, weighs speed, reliability, and install timelines, and recommends the right option for your needs.
Can Zapa coordinate installation?
Yes. Zapa coordinates carrier installation and vetted U.S. technician partners for the network and equipment built on top of the connection.
Does Zapa offer backup internet?
Yes. Zapa can plan and install internet failover so a single outage does not stop payments, phones, and operations. This is resilience planning, not a guarantee of uninterrupted uptime.
Can Zapa manage internet bills and provider support?
Zapa can help coordinate provider relationships and escalation on your behalf, so you have a single accountable partner rather than chasing carriers directly.
Can Zapa install routers, firewalls, and Wi-Fi?
Yes. Zapa procures and configures routers, firewalls, switches, and Wi-Fi access points as part of a managed installation.
Does Zapa document the installation?
Yes. Managed installations aim to include documentation such as a site summary, equipment list, network map, and service history.
FAQ
Home Internet questions
Does Zapa serve households?
Yes. Zapa provides premium home networking for households that need technology to work reliably, with the same documentation and accountability we bring to businesses.
Can Zapa improve whole-home Wi-Fi?
Yes. Zapa designs and installs whole-home Wi-Fi to eliminate dead zones and support work, streaming, and connected devices across the home.
Can Zapa support smart homes?
Yes. Zapa supports smart home and security devices as part of a well-designed home network built to handle high device density.
Can Zapa set up backup internet?
Yes. Zapa can add backup internet for homes that depend on reliable connectivity for work or security systems.
Can Zapa support home offices?
Yes. Zapa sets up dedicated, well-configured home office networking for reliable video calls and remote work performance.
Is this different from ordinary consumer internet support?
Yes. Rather than a single router and a help line, Zapa designs, installs, documents, and supports the home network as a managed environment.
FAQ
Managed IT questions
Does Zapa support Mac and Windows?
Yes. Zapa supports both macOS and Windows devices, along with the accounts and cloud tools that run on them.
Does Zapa manage Microsoft 365?
Yes. Zapa can set up and manage Microsoft 365 accounts, security settings, and user access.
Does Zapa manage Google Workspace?
Yes. Zapa can set up and manage Google Workspace accounts, security settings, and user access.
Does Zapa provide employee onboarding and offboarding?
Yes. Zapa can handle device and account onboarding for new staff and clean offboarding when people leave, which is an important security step.
Does Zapa offer 24/7 support?
Zapa offers 24/7 support for eligible service accounts. Specific response expectations are defined in your agreement.
FAQ
Cybersecurity questions
Does Zapa provide cybersecurity services?
Yes. Zapa builds security into the network with firewalls, MFA, endpoint protection, backups, and access control, rather than treating it as an afterthought.
What is a security review?
A security review assesses your current network, devices, accounts, backups, and access controls, and identifies practical steps to reduce risk.
Can Zapa set up MFA?
Yes. Zapa can implement multi-factor authentication on email and key accounts, one of the most effective ways to prevent account compromise.
Can Zapa manage firewalls?
Yes. Zapa configures, maintains, and monitors managed firewalls as part of a managed connectivity setup.
Does Zapa offer incident response?
Zapa can help coordinate incident response for eligible customers, including triage, provider coordination, containment support, documentation, and referrals to specialized partners. Zapa is not a full incident response firm.
Is Zapa SOC 2, ISO 27001, or CMMC certified?
No. Zapa is building toward SOC 2, ISO 27001, and CMMC readiness. These are roadmap goals, not current certifications. Zapa will only represent certifications once they are completed and verified.
FAQ
Field Installation questions
Does Zapa send technicians onsite?
Yes. Zapa coordinates onsite installation and service through vetted U.S. technician partners.
Does Zapa use technician partners?
Yes. Eligible onsite work is performed by vetted U.S. technician partners coordinated by Zapa, with the visit documented afterward.
Are technicians licensed and insured?
Technician partners are licensed and insured where required. Specific requirements depend on the work, location, and applicable regulations.
Is same-day dispatch available?
Same-day or next-day dispatch may be available in select markets where coverage allows. Availability depends on location, scope, equipment, licensing, and scheduling.
Does Zapa install cabling?
Zapa coordinates cabling as part of network installations where needed, working with technician partners for the onsite work.
Does Zapa sell hardware?
Yes. Zapa procures hardware on your behalf based on vendor-neutral recommendations, then installs and documents it.
Still have questions?
Tell us what you need connected, installed, secured, or supported, and we'll prepare a custom quote.