These Customer Portal Terms govern access to and use of the Zapa Networks customer portal. The portal is available to approved Zapa service accounts and is intended to help customers manage support, documentation, billing, and service activity.
1. Approved Service Account Access
Portal access is provided to approved Zapa service accounts. Zapa may grant, limit, or revoke access based on account status, role, and service relationship.
2. User Responsibilities
You are responsible for activity that occurs under your account and for using the portal in accordance with these terms and our Acceptable Use Policy.
3. Password Protection
You agree to keep your login credentials confidential, to use strong and unique passwords, and to enable multi-factor authentication where available.
4. Authorized Users
Only individuals authorized by your organization should access the portal. You are responsible for managing your authorized users and for promptly removing access when it is no longer needed.
5. Support Ticket Records
The portal may display support tickets, communications, and activity related to your account. These records are provided to help coordinate and track service.
6. Documentation Access
Where available, the portal may provide access to network documentation, site and device records, and service history associated with your account.
7. Billing Records
The portal may display invoices, billing details, and payment records. Billing terms are governed by your service agreement and our Service Terms.
8. Prohibited Use
You may not use the portal to attempt unauthorized access, interfere with its operation, access another organization's records, or engage in any unlawful activity.
9. Account Suspension
Zapa may suspend or restrict portal access to protect security, address suspected misuse, or in connection with account or billing status.
10. Security Reporting
If you suspect unauthorized access or a security concern related to the portal, contact Zapa promptly at security@zapanetworks.com.
Questions about this policy? Contact Zapa Networks at legal@zapanetworks.com.